Soulmate is a digital love platform designed for adults aged 18 and above.
You MUST be at least 18 years old to register, access, or use the Soulmate app.
Anyone under the age of 18 is strictly prohibited from creating an account.
We verify age during registration and reserve the right to suspend accounts found to be underage.
1. Age Requirement & Eligibility
Soulmate is for adults only (18+). By using this app, you confirm that you are at least 18 years old. We do not knowingly collect information from minors. If we discover that a user is under 18, we will immediately delete their account and all associated data.
2. Information We Collect
- Account Data: Name, email, phone (optional), date of birth (for age verification), gender identity, profile photo.
- Usage Data: Messages, love requests, profile views, chat history, posts.
- Love Doctor Session Data: PIN-protected therapy chats (no screenshots allowed).
- Device Information: IP address, device model, OS version.
3. How We Use Your Information
- To match you with compatible adults.
- To enable secure messaging and love requests.
- To provide free Love Doctor consultations.
- To serve ads via Google AdMob (our primary revenue source).
- To comply with legal obligations and prevent abuse.
We do not sell your personal data to third parties.
4. Content Policy & Prohibited Material 🔞
🚫 Absolutely Prohibited in Public Areas
The following content is strictly forbidden anywhere visible to the public (profile pictures, posts, feed, comments, bio):
- Nudity, partially nude, or sexually suggestive photos or videos.
- Pornographic material of any kind (images, videos, text, or links).
- Sexually explicit language, descriptions, or role-play.
- Content depicting sexual acts, genitalia, or simulated sexual activity.
- Links to external pornographic websites or adult content platforms.
Consequence: Immediate deletion without notice. Repeated violations lead to account suspension or permanent ban.
💬 Private Chat Exceptions (Consenting Adults Only)
In private one-on-one chats between consenting adults (both aged 18+), intimate or nude content may be shared with these rules:
- Consent is mandatory: You must obtain clear permission before sending any nude or explicit image.
- No unsolicited nudes: Sending explicit images without request = harassment.
- No means NO: Stop immediately if asked.
- Minors prohibited: Users under 18 cannot send or receive explicit content.
- No revenge porn: Sharing intimate images without consent = immediate permanent ban + legal referral.
🤖 Automated Detection & Enforcement
Our system automatically detects and deletes:
- Nudity and explicit images in public posts and profile pictures.
- Pornographic text or links in public areas.
- Patterns of harassment or unsolicited explicit messages.
- Underage users (reported or detected).
5. Love Doctors & Third-Party Arrangements
- Free Soulmate Love Doctor: Funded by ads, available to all adult users.
- Certified External Love Doctors: Users may pay them directly outside the app.
All Love Doctor chats are PIN-protected — doctors cannot screenshot or record conversations.
6. Data Security & Retention
- End-to-end encryption for sensitive data.
- Regular security audits.
- Deleted messages are hidden but retained for legal safety.
Proceed to Data Deletion Request →
Developer: Mabona Maxwell Sihlongonyane
📞 +268 7855 6809
📧 maxwellmabona581@gmail.com
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